| Privacy |
Arbor Bank and First Community Bank take great pride in having served our customers since 1865. Today’s world is quite different from that of 1865, however our outlook has not changed. Your trust is the foundation of our organization so we work diligently to safeguard your privacy. Your financial information is kept in the strictest confidence.
Privacy PolicyWe Collect Nonpublic Personal Information about You from the Following Sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us, our affiliates, or others; and
- Information we receive from a consumer-reporting agency.
We may disclose nonpublic personal information about you to the following types of third parties: Financial service providers, such as mortgage bankers, securities broker-dealers, and insurance agents.
We do not disclose any nonpublic personal information about our customers or former customers to nonaffiliated third parties, other than those listed above, except as permitted by law.
Maintaining Your Privacy:
Sometimes it is necessary to provide personally identifiable information about you to a party outside our affiliated banks and companies. Situations when we might need to do this could involve our hiring a vendor or service company to prepare your account statements, or to perform data processing, or to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential information about you and your products and services with us and must abide by applicable law.
We Want Your Information to Be Accurate:
It is a priority for us to maintain accurate and up-to-date customer information based on what our customers, credit-reporting agencies, and other outside sources provide to us. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. If you notify us of inaccurate information or updated information, we will promptly investigate and make any necessary corrections.
We Collect and Use Your Information Responsibly—Your Information Helps Us To:
- Provide and manage your account;
- Anticipate and meet your financial needs;
- Protect your account against fraudulent activity; and
- Operate our business to serve you more efficiently
We also use and record customer information to design new products and to offer our customers and prospective customers products and services, but only as permitted by law or regulation. If you do provide personal information, such as address or customer identification, we will not disclose it to a third party without your consent. We will maintain any information you give us with our usual high security and confidentiality standards.
Our Commitment To You:
- We will safeguard any information you share with us.
- We will collect and use only the information needed to provide the service requested.
- We will always maintain full control over your information. It will not be revealed to any other organization unless we have previously informed you in our agreements or disclosures, been authorized by you, or is required by law.
- We will only hire organizations to provide support services that share in our commitment to you.
- We will respond to your requests, questions, and concerns in a timely and courteous manner.
We will continuously assess ourselves to ensure we are meeting our commitment to you.
In addition, we will continue to strive to provide the highest level of customer service and respect for your relationship with us.
We Hold Our Employees Accountable for Your Information:
At Arbor Bank and First Community Bank, we have standards and procedures to prevent unauthorized access to your personal information. We allow only our authorized officers and employees to have access, and we have an agreement with each of them that they will not use or disclose your information without authorization. We respect your privacy and your information is safe with us!
Your Privacy Is Important:
At Arbor Bank and First Community Bank, we recognize how important your privacy is to you.
Keeping customer information secure is also a top priority for us. We only collect and use the information we need to deliver the highest level of customer service you have come to expect, including informing you about products, services and other opportunities that may benefit you. This notice provides insight regarding the usage of nonpublic personal information, categories of information we collect, categories of information that we disclose, as well as how we use this information.
Keeping Our Privacy Policy Up To Date:
We will provide notice of our privacy policy annually as long as you maintain an ongoing relationship with us. This policy may change from time to time, but you can always review our current policy.
We DO NOT SELL Your Information:
We do not sell, loan or give personal information that identifies you to list brokers, mail-order businesses or tele-marketers.
PATRIOT Act
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.